To support the implementation of Programmexpress to new customers through set up and training.
Programmexpress is a Web Based Portfolio, Programme and Project reporting tool, used by large corporates for over 10 years. We support Programmexpress with their implementation and training requirements.
Issues / Challenges
- Understanding customer’s needs
- Availability of users for training
- Engaging all users to use the software effectively
Aims of the project
- To tailor a generic package to specific customer requirements
- To have all users trained and using the product effectively
- Implement the project plan
- Establish user-names and passwords
- Provide Access
- Deliver training to users
- Group training sessions
- Provide follow-up documentation
- Provide follow-up support
- Fully implemented software system delivering the monitoring and reporting requirements of the customer
For the customer:
- Product in use
Each customer has different needs and consequently, delivery of the training requires different methods.